Support FAQs

Q: What applications and operating system environments can be backed up and restored by QuorumLabs onQ?
A: QuorumLabs onQ™ can back up, protect and restore the entire application and data stack associated with any application running on Windows Server 2003 and Windows Server 2008, either on a physical server or in a VMWare, Xenserver or Hyper-V virtual machine.

Q: How many servers can QuorumLabs onQ protect?
A: onQ Appliance models can support up to 45 in a single 2U rack mountable server.  Multiple appliances can be deployed together for even higher capacity. For a full comparison of the available options, contact us.

Q: Do my protected servers need to be virtualized?
A: No. QuorumLabs onQ is designed to protect and restore any mix of virtual and physical servers. QuorumLabs onQ creates virtual clones of each of your protected servers, called Recovery Nodes (RNs) that can be started with a single click and take over in just minutes.

Q: Do I need a backup server to run my applications in the event of a failure?
A: No. The QuorumLabs onQ appliance not only manages the backup and recovery process, virtualizes all of your servers but it also runs the virtual clones of your servers right on the appliance - either locally or remotely. When a protected server fails, onQ starts the virtual clone of your server right on the appliance. This eliminates the need to invest in backup hardware for temporarily running applications in the event of a failure or disaster.

Q: What Recovery Time Objective (RTO) does QuorumLabs onQ provide?
A: QuorumLabs onQ's one click recovery generally has applications back on-line in under 5 minutes.

Q: What Recovery Point Objective (RPO) does QuorumLabs onQ support?
A: QuorumLabs onQ can provide fully deduplicated system snapshots as frequently as every 15 minutes (15 minute RPO). The deduplicated changes from each snapshot, which are generally under 0.25% of the size of the system being backed up, are then further compressed before being replicated to the off-site onQ DR appliance over an encrypted network connection.

Q: Will QuorumLabs onQ saturate my limited site to site bandwidth?
A: QuorumLabs onQ supports throttling to prevent workload backups from consuming excessive bandwidth and clogging your network. This throttling is configurable and allows administrators to essentially run QuorumLabs onQ replication "in the background" in situations where bandwidth between sites is limited.

Q: How is my data secured during offsite transfers?
A: Data is compressed and encrypted over an SSH tunnel between the HA and DR appliances.

Q: How do I manage my QuorumLabs onQ appliance?
A: QuorumLabs onQ features a secure web-based interface, allowing administrators to simply and easily manage it remotely via a browser or even a browser-enabled smartphone.

Q: How long does it take to install QuorumLabs onQ?
A: onQ is plug-and-play.  Installing the appliance and enrolling your servers takes under an hour (depending on the number of servers) and then the snapshotting, deduplication, virtualization and replication processes are fully automatic.

Q: What does a typical QuorumLabs onQ configuration cost?
A:  Appliance pairs for complete protection with instant recovery and self-testing start at under $25,000.   Contact us for full details on configuration options and pricing.

The QuorumLabs Technical Support team works to ensure that 100% of our customers are satisfied. To expedite your issues, we provide both email and phone support.